Refund Policy

he following sets out the RUVITEX UK LTD returns policy. Key Points of the Returns Policy:

1: Return Requests: All customer returns must be requested through info@ruvitex.co.uk This will ensure your return is managed efficiently and that we have a clear audit trail of communications.

2: Condition of Returned Stock: To qualify for a return, all stock must be of saleable condition. i.e., Product wrapping must be intact, product label in place. All tins/containers of adhesive be unopened and the item uncontaminated.

3: Photo Submission: We kindly request that you provide photos of the stock you wish to return, before we can approve a refund. This step helps us assess the condition of the products and that they are in the same condition as you received them.

4: Credit Note Values: We will provide you with a credit note value of cost price, less 10% plus cost of re-stocking fees. Acceptance of this value is required in advance.

5: Return shipping: All organising, arranging and costs of returning goods is the responsibility of the customer.

5: Final Inspection: Once the physical stock is received at the Ruvitex warehouse, it will undergo a further inspection. This step ensures that the returned items align with the agreed-upon condition.

We understand the importance of dealing with returns in a timely manner and will always aim to provide you with the best customer service possible.

All communication regarding returns, please us info@ruvitex.co.uk